Legal
Effective date: 24 July 2026
These Terms of Use govern access to and use of mhouse.cy, including its pages, booking interfaces, forms, accounts, integrations, content and online functions.
By accessing or using mhouse.cy, the user agrees to these Terms.
A person who does not accept these Terms should not use the website.
These Terms govern use of the website itself. A room booking, pool booking, membership, meeting-room booking, office arrangement, event booking, food and beverage reservation, gift voucher or other purchase may also be subject to separate service-specific terms shown or supplied before the transaction is completed.
Where service-specific terms apply, those terms form part of the relevant contract and take priority over these Website Terms regarding that service.
mhouse.cy is operated by:
Onkel Properties Ltd
Trading as M House
VAT number: 60048736H
Stadiou 18
6020 Larnaka
Cyprus
Email: hello@mhouse.cy
Telephone: +357 97 444085
"M House", "we", "us" and "our" in these Terms refer to Onkel Properties Ltd trading as M House.
M House is the trading name and brand used by Onkel Properties Ltd for the property and services presented on mhouse.cy.
The name, logo, visual identity and associated branding are not represented on this website as holding a registered trademark unless expressly stated.
Onkel Properties Ltd nevertheless reserves all rights it holds in the M House name, logo, brand identity, reputation and get-up through ownership, copyright, use, goodwill and applicable law.
The absence of a registered-trademark symbol does not grant permission to copy or use the brand.
The website and M House services are intended for persons aged 18 or over.
By:
the user confirms that they are at least 18 years old and legally capable of entering into the relevant agreement.
M House does not accept website bookings made by persons under 18.
All persons included in a booking must satisfy the minimum-age conditions stated for the relevant M House service.
mhouse.cy may allow users to view, enquire about, reserve, purchase or manage:
The availability of a page or website function does not guarantee the availability of the underlying service.
Some services may be available only:
Before a binding online transaction is completed, the user should be shown or provided with the material terms applicable to that transaction, which may include:
The user is responsible for reviewing this information before submitting the booking or payment.
A user should not complete a transaction where the displayed service, date, price or other material information is incorrect or unclear. The user should instead contact hello@mhouse.cy before proceeding.
A user's submission through the website may constitute either:
depending on the wording presented during the relevant process.
A contract is formed only when one of the following occurs:
1. the website displays a clear confirmation that the booking or purchase is complete;
2. M House sends a booking confirmation accepting the booking;
3. M House accepts the booking through an integrated booking system; or
4. the parties sign or expressly accept a separate written agreement.
An automated acknowledgement that a request or message has been received does not by itself constitute acceptance unless it clearly states that the booking is confirmed.
M House may reject a request before acceptance where:
Where payment has been collected for a transaction that M House cannot accept, the amount collected will be returned through the original payment method, subject to normal banking and payment-processing times.
A user must provide information that is current, complete and accurate.
This includes:
A person submitting information for another adult confirms that they are authorised to do so and that the other person has been informed of the relevant booking terms and Privacy Policy.
The user must promptly notify M House of a material error or change.
M House is not responsible for a failure to deliver confirmation, access details or other information where the user supplied an incorrect email address, telephone number or other contact detail.
Prices are shown in euros unless another currency is expressly stated.
The checkout, quotation or booking page should indicate whether the displayed price:
For consumer transactions, the final price payable should be displayed before the user confirms payment.
For business, office, event or other commercial arrangements, prices may be stated as excluding VAT where this is made clear.
Prices, packages and promotional offers may be changed or withdrawn without notice for future transactions.
A change does not alter a booking already accepted by M House, except where:
Room, desk, meeting-room, pool, event and other availability may change quickly.
Although we take reasonable steps to keep information current, temporary discrepancies may arise because of:
M House is not required to honour an unconfirmed request.
Where a confirmed transaction is affected by a genuine website or system error, M House will contact the customer and, depending on the circumstances and applicable law, may:
Nothing in this section excludes rights that cannot legally be excluded.
Payments may be processed through Stripe or another payment provider identified during checkout.
The user must use a payment method they are authorised to use.
M House does not ordinarily receive the complete payment-card number or card security code.
A payment provider may:
A booking is not guaranteed merely because a bank or payment provider has placed a pending authorisation. Confirmation remains subject to the booking process described in these Terms.
The user remains responsible for:
Nothing in these Terms authorises M House to charge an amount that has not been agreed or otherwise lawfully incurred.
The cancellation, amendment, no-show, early-departure and refund conditions applicable to a service are the conditions presented:
Different rates or services may have different conditions.
A flexible rate may permit cancellation within a stated period. A discounted, promotional or non-refundable rate may carry stricter conditions.
The user should review the applicable conditions before payment.
A request to cancel or amend is not effective merely because it has been sent. It is effective when received and processed in accordance with the relevant booking terms.
Where a refund is due, it will normally be returned through the original payment method. The time required for the funds to appear depends on the payment provider and the user's financial institution.
EU consumer law provides a right of withdrawal for certain distance contracts, subject to important exceptions.
The statutory withdrawal right does not generally apply to:
where the contract provides for a specific date or period of performance.
Accordingly, a booking for a specific stay, event, pool date, meeting-room time, catering service or other dated leisure service is normally governed by the cancellation terms accepted during booking rather than a general 14-day cooling-off period.
A membership, pass, voucher or other service that is not tied to a specific date or period may be subject to different statutory rules. Any applicable withdrawal information will be presented with the relevant offer where required.
Nothing in these Terms removes a consumer right that applies mandatorily to the particular transaction.
Website acceptance does not replace the rules applicable to the property or the service booked.
Depending on the transaction, separate terms may address:
Users and persons attending under their booking must comply with the applicable service conditions and reasonable instructions given by authorised M House personnel.
Where the website permits an account or member login, the user must:
Activity undertaken through an account may be treated as authorised by the account holder unless M House has been informed of unauthorised use or the circumstances indicate otherwise.
We may suspend or restrict an account where reasonably necessary to:
The website may be used only for lawful personal or legitimate business purposes connected with M House.
A user must not:
M House may block access, cancel unaccepted requests or take legal action where reasonably necessary in response to misuse.
Cancellation of an already accepted service remains subject to applicable law and the relevant contractual terms.
Website content is provided to describe M House and assist users in evaluating and booking services.
We take reasonable steps to keep material information accurate, but:
Material characteristics of a confirmed service are governed by the information supplied for that specific booking.
Website content should not be interpreted as a guarantee that every depicted item, arrangement or background feature will be identical on the date of use.
mhouse.cy may display reviews, ratings or excerpts imported from external booking, map, travel or review platforms.
Where technically and commercially practical, we seek to identify the source of an imported review.
Imported reviews are statements made by the relevant reviewer. They do not necessarily represent the views of Onkel Properties Ltd.
We may select, format, shorten or arrange reviews for presentation, but we will not knowingly alter a review in a way that materially misrepresents the reviewer's meaning.
The availability, order and display of reviews may depend on the external platform or integration.
M House does not permit users to upload public reviews, photographs or other public submissions directly to mhouse.cy unless a separate feature and its applicable terms are introduced.
Unless otherwise stated, the website and its original content are owned by or licensed to Onkel Properties Ltd.
Protected material may include:
Some photographs, reviews, maps, fonts, integrations and other materials are owned by third parties and used under licence, permission, platform terms or another lawful basis.
No ownership rights are transferred to a website user.
A user may view the website and make a reasonable number of copies necessary for personal booking or reference.
Without prior written permission from Onkel Properties Ltd, a person must not:
Requests for written permission should be sent to hello@mhouse.cy.
Permission from M House does not cover third-party material for which separate permission is required.
The website may link to or integrate:
A link or integration does not mean that M House owns, controls or guarantees the third-party service.
Third-party services may have their own:
M House is not responsible for an independent third party's content, acts, omissions or separate processing merely because the third-party service is linked or integrated.
This does not affect responsibility that M House cannot exclude under applicable law.
M House generally aims to provide the booking journey through mhouse.cy. Certain functions may nevertheless be delivered through an application programming interface, embedded service, hosted checkout, external authentication page or redirect.
A change in the technical route does not by itself change the identity of the supplier of the M House service.
Before payment, the user should check:
Where a separate third party supplies its own service, that third party's terms may apply to that component.
M House is not responsible for a user entering information on a fraudulent or unauthorised website that is not operated, integrated or approved by M House.
We do not guarantee that mhouse.cy will always be:
We may suspend, restrict, update or discontinue all or part of the website where reasonably necessary for:
Where the website is unavailable, users may contact M House through the contact details in these Terms.
Users must not assume that internet communications are completely secure.
Although reasonable safeguards are used, M House does not guarantee that the website will be free from every virus, malicious program or unauthorised act.
Users are responsible for:
A suspected website or account security issue should be reported promptly to hello@mhouse.cy.
Nothing in these Terms excludes or limits liability for:
Subject to those protections, M House is not responsible for loss caused solely by:
For business users, and to the extent permitted by law, M House is not liable through website use for:
Nothing in this section changes liability expressly accepted under a confirmed booking or separate written service agreement.
M House is not responsible for a website delay or failure caused by an event outside its reasonable control, including:
This section concerns website operation. The effect of such an event on a confirmed booking is governed by the relevant service terms and applicable law.
Personal data submitted through or generated by use of the website is handled in accordance with the M House Privacy Policy.
The Privacy Policy forms part of the information governing use of mhouse.cy but does not reduce any right provided by data-protection law.
We may update the website and these Terms to reflect:
The current Terms will be published on mhouse.cy with their effective date.
Changes apply to website use occurring after the revised Terms take effect.
A change to these Website Terms does not retrospectively alter the material terms of a booking already accepted, unless:
If a court or competent authority finds part of these Terms invalid or unenforceable, that part will be interpreted or removed only to the extent necessary.
The remaining provisions will continue to apply.
A failure or delay by M House in enforcing a provision does not waive that provision or prevent it from being enforced later.
A user may not transfer their rights under these Website Terms to another person without our written agreement.
Onkel Properties Ltd may transfer its rights and obligations in connection with the website to a successor operator, purchaser or group entity, provided that doing so does not reduce mandatory consumer rights.
The transferability of a specific booking is governed by its service-specific terms.
These Terms and non-contractual matters arising from website use are governed by the laws of the Republic of Cyprus.
The courts of the Republic of Cyprus have jurisdiction.
Where legally permitted, proceedings connected with the operation of M House may be brought before the competent courts of Larnaka.
A consumer resident in another EU or EEA country retains any mandatory right to rely on applicable consumer protections or bring proceedings in another court where the law grants that right.
These Terms are prepared in English.
Translations may be made available for convenience. To the extent permitted by law, the English version prevails where a translation differs from the English text.
This does not limit a consumer's right to receive mandatory information in a language required by applicable law.
Questions regarding mhouse.cy or these Terms should be sent to:
Onkel Properties Ltd, trading as M House
Stadiou 18
6020 Larnaka
Cyprus
Email: hello@mhouse.cy
Telephone: +357 97 444085